Refund Policy

At A Class Above, customer satisfaction is our priority. We are committed to delivering high-quality cleaning services. However, due to the nature of our work, the following refund policy applies:

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1. No Refunds for Services Rendered

Once a cleaning service has been completed, we do not offer refunds. We invest time, labor, and resources into every service, and the results are delivered immediately.

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2. Satisfaction Guarantee

If you are not satisfied with any area of your service, please notify us within 24 hours of the cleaning. We will return and re-clean the specified area at no additional cost. This does not apply to conditions not disclosed at the time of booking or if our cleaners were denied access to the property or certain areas.

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3. Prepaid Services

Prepaid services or packages are non-refundable but can be rescheduled with at least 24 hours’ notice. Cancellations with less notice may be subject to a rescheduling fee.

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4. Missed Appointments / No-Show Policy

If we arrive at a scheduled appointment and are unable to access the property or begin the service due to client absence or locked entry, the full amount will be charged. No refund will be issued in such cases.

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5. Cancellations
   •    Cancellations made more than 24 hours before the appointment will not incur any fee.
   •    Cancellations made less than 24 hours before the appointment may be charged 50% of the service cost.
   •    Repeat cancellations may result in a deposit requirement for future bookings.

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6. Special Circumstances

Refunds may be considered on a case-by-case basis only in exceptional situations (e.g., service not rendered due to company error). Any approved refund will be processed using the original payment method within 5–7 business days.